Frequently Asked Questions

Do you have a contact number?

You can contact us on 0333 090 7125. Our operating hours are 9am – 5pm, 7 days a week. Outside of these hours feel free to email us at or use our contact form. A member will contact you as soon as possible.

What are your delivery charges?

Once goods are placed on the cart the delivery charges will appear. Any orders over £50 will entitle customers to free delivery.

Please note: Free Delivery only applies to orders below 10kg (Weight Based Shipping)

What payment methods are accepted?

We accept payment from all major card providers.

How long will delivery take?

Please allow up to 5-7 working days or arrival of goods. This can sometimes be sooner subject to the courier in your local area. For orders in Europe please allow for additional time.

Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

Orders are prepared and leave our warehouse within 48 working hours of payment being received. You will be notified via email when your item has been dispatched.

Do you offer collection services?

We are based in London and offer same day collection just contact us for more information.

Do you offer wholesale?

We work with retailers and wholesalers and can provide wholesale requests just contact us for more information and we will devise a package which caters your needs.

Do you deliver to Europe?

For Europe orders please contact us directly at

Company Details

Company Number 13075839

Registered Address: 

Flat 9 Roger Stone Court
8 Coombe Road, London
England, NW10 0EJ

Get in Touch

Please fill in the form below and a member of our team will get back to your as soon as possible. We look forward to hearing from you, thank you for choosing Shisha Goods.