Terms & Conditions

These terms and conditions are the contract between you and Shisha Goods (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

You are: Anyone over 18 years of age who uses Our Website. If you are below 18 years of age, you are not permitted to use the website and must leave immediately.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately. By using our website you agree to these terms and conditions.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Visitor provided material

1.4 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.5 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.6 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.


Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date.

1.7 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

1.8. Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

1.9 Shisha Goods does not represent or warrant that such Goods will be available.  Stock indications are provided on the Web Site however these may not take into account sales that have taken place during your visit to the website. In the event that prices are changed during the period between an order being placed for Goods and Shisha Goods processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.

1.10 All videos published on the website are shown for illustration purposes only. The actual product may vary due to enhancement. Any additional addons featured are not included unless purchased additionally or if stated in the description or if included in a bundle.

1.11 All prices on the Website do not include VAT.

Exclusion of liability

1.12 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.13 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


1.14 Your order will be processed and delivered without undue delay, no later than 14 days after your order has been placed.

1.15 Please allow for up to 5-7 working days for delivery following the dispatch of your order.

1.16 If Shisha Goods receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

Returns Policy

Shisha Goods aims to always provide high-quality Goods that are fault free and undamaged however on some occasions out of our control goods may need to be returned as per these Terms and Conditions:

1.17 If you receive Goods which do not match those that you ordered; you should contact us within 5 working days to arrange return stating reasons for the changes. Shisha Goods is not responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods please allow up to 7 working days.

1.18 If any Goods you have purchased have faults when they are delivered to you, you should contact Shisha Goods within 2 working days to arrange a return.  Shisha Goods is not responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

1.19 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to Shisha Goods within 2 days and arrange a return or resolution. Shisha Goods is not responsible for paying shipment costs. Shisha Goods will look at replacing the damaged item if agreed or you can return these at your cost. Goods must be returned in their original condition with all packaging and documentation. Refunds and replacements will be issued upon our receipt of the returned Goods please allow up to 7 working days.

1.20 Shisha Goods reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.  Factors which may be considered in the exercise of this discretion include the below which will result you’re in your return being cancelled.
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.